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Table Of Contents

E-BLE Community is the mobile app for community owners and their teams. It gives C-suite leaders, directors, managers, staff, and technicians a single place to manage communities, contracts, maintenance, finance, announcements, and analytics.

This page is your hub for:

Getting started with the E-BLE Community app
Learning how each module works on mobile
Troubleshooting common issues
Contacting the E-BLE support team

If you’re looking for help with the Tenant App or other E-BLE products, please contact your organization’s administrator or reach out to us using the details below.

Getting Started

Who is E-BLE Community for?

The E-BLE Community app is designed for internal teams at community-owning organizations, including:

C-suite and executive directors
Portfolio and community managers
Facilities and operations staff
In-house technicians
Approved vendor teams and contractors

If you are a tenant or leaseholder, please use the E-BLE Tenant App (if your community owner has enabled it) or follow the communication channels shared by your community management team.

How do I get access?

E-BLE Community is deployed through your organization, not as a public self-serve app. Access is typically provided in one of these ways:

Your organization’s E-BLE administrator creates your user account and assigns your role.
You receive an email or SMS invitation with your login details and a link to download the app.
Your manager shares your username and temporary password and guides you through your first login.

If you have not received account details, please contact your internal admin or IT team first. They control who is authorized to use E-BLE within your organization.

System Requirements

Mobile OS:

iOS: latest stable version and one major version back
Android: latest stable version and one major version back

Connectivity:

A stable internet connection (Wi-Fi or mobile data) is required to sync data.
Some actions may be cached offline and synced automatically when you reconnect.

Permissions:

Allow the app to use notifications so you receive alerts and updates in real time.
Allow camera and photos access if you need to attach images to work orders or inspections.

Signing In

Open the E-BLE Community app.
Enter your email / username and password provided by your organization.
Tap Sign In to access your communities.
If your organization uses single sign-on (SSO), you may be redirected to a corporate login page.
If you see a message such as “Invalid credentials” or “Account not found,” please:
Double-check your details
Confirm with your internal admin that your account is active and has access to E-BLE Community

Using the App

The E-BLE Community app is organized around the key modules used by community-owning organizations. The modules you see may vary depending on your role and your organization’s configuration.

1. Community Builder

By using this Website, the Users signify their acceptance of this policy, which may be modified from time to time.

View communities, properties, buildings, units, and common areas in a structured hierarchy
See core details about each asset (occupancy, type, status)
Navigate quickly from a property to related contracts, work orders, or finance entries

This module gives you a live blueprint of your portfolio, so everyone is working from the same up-to-date information.

2. Contracts

View lease records, addenda, and service contracts
See contract status, start and end dates, and key financial terms
Monitor upcoming renewals, escalations, and expiries
Depending on your role, you may also:
Receive alerts about contracts that need approval or review
Quickly check contract exposure across units and buildings

Use this module to stay on top of obligations and ensure nothing important is missed.

3. Maintenance

Create new work orders from reported issues
Assign tasks to in-house technicians or approved vendors
Update job status (e.g., open, in progress, completed, on hold)
Attach photos, notes, and completion details
See their assigned jobs
Update progress from the field
Upload before/after photos and get tenant signatures where needed

This module keeps maintenance predictable and traceable, reducing downtime and missed SLAs.

4. Finance

View charges and collections related to rent, service fees, utilities, and other items
See high-level ledgers for communities and properties
Review outstanding balances and collection status

Finance visibility helps managers and executives link operational performance with financial outcomes. Some actions may remain web-portal only, based on your internal policy.

5. Announcements

Send updates to tenants, owners, and staff (if your role allows)
Filter announcements by community, building, or segment
See which messages are active, scheduled, or archived
Common announcement types include:
- Policy changes and notices
- Planned maintenance and outages
- Community events and engagement messages

This module helps you replace scattered chats and manual notice boards with one communication hub.

6. Business Analytics

Dashboards summarizing key KPIs: occupancy, work order volumes, response times, collections, and more
Comparative views between properties or communities
Trends over time to support decision-making and board reporting

Mobile analytics help leaders stay informed even when they are away from their desks.

Contact Support

If you need help with the E-BLE Community app, you may email us at support@e-ble.com

Please include:

Your name
Your organization
Your role
A brief description of the issue or question
Screenshots if relevant

We aim to respond to support requests within one business day.

For critical production incidents, please mark your email subject as “URGENT: E-BLE Community”.

Note: Some account and permissions changes can only be made by your internal administrator. In those cases, we will guide you back to the right internal contact.

Legal & Policies

For more details on how E-BLE handles your data and the terms that govern the use of our products, please refer to E-BLE’s Privacy Policy and Terms of Use.

These documents apply to your use of the E-BLE Community app as part of the wider E-BLE platform.